Mavn FAQS

 

WHAT IS MAVN?

mavn is designed to streamline opportunity, bridging the gap between creators & luxury brands alike for mutually beneficial gains. The concept was born out of wanting to find a way to work smarter not harder & finding a solution to streamline all communication with creators & influencers in one centralized location. All while having the ability to deliver elite opportunities, precise campaign information & garner in-depth insights for KPI reporting all with just a click. 

 

HOW DO I APPLY?

The process will start at the app store where all creators can apply for consideration. Creators can engage with the application process in two different ways, unlocking a basic entry level application or a premium application. 

mavn: 

• Free of charge & by invite only

• IG handle identity authentication, no login required 

• Visibility to explore all available opportunities

• Access to request mavn opportunities 

• Privately secured data

 

mavn+:

• Free of charge & by invite only

• Login via Facebook sharing IG insights with us

• Visibility to explore all available opportunities

• Access to request all premium opportunities

• Access to request all paid opportunities

• Privately secured data

 

WHAT’S THE DIFFERENCE BETWEEN MAVN & MAVN+?

In order to unlock premium and paid opportunities you will need to be a mavn+ member. This gives us access to your insights which are protected and for internal use only. 

You must have your FACEBOOK & your INSTAGRAM linked to apply to mavn+.

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HOW DO I CONNECT MY INSTAGRAM ACCOUNT TO MY FACEBOOK PROFILE IN ACCOUNTS CENTER SO I CAN APPLY AS MAVN+?

Keep in mind that you can only connect your profile from the Instagram app for Android or iOS devices.

Connect your Facebook profile in Accounts Center

To link your Instagram account and Facebook profile:

Tap profile or your profile picture in the bottom right to go to your profile.

Tap more options in the top right, then tap Settings.

Tap Accounts Center at the bottom, then tap Set up accounts center.

Tap Add Facebook account and log in to or select the account you want to connect.

Tap Yes, finish Setup.

Select whether you want to sync your profile photo, then tap Continue.

Once you link accounts, you'll have the option to share a post to Facebook from the same screen where you add a caption.

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IF I APPLY TO MAVN CAN I UPGRADE TO MAVN+ LATER?

Absolutely, we designed these options to help you make the best decision possible and you can always upgrade later should you see a premium opportunity you’d like to apply for consideration for. 

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DO I NEED AN SMS TO SUCCESSFUL ONBOARD? 

Yes, you will need an active SMS phone number to act as your login into the app. 

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HOW DO I VIEW ALL THE OPPORTUNITIES I HAVE APPLIED FOR?

User Dashboard -> My Opportunities -> Applied 

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HOW DO I VIEW ALL THE OPPORTUNITIES I HAVE BEEN ACCEPTED FOR?

User Dashboard -> My Opportunities -> Accepted

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HOW DO I VIEW ALL THE OPPORTUNITIES I HAVE BEEN WAITLISTED FOR?

User Dashboard -> My Opportunities -> In Review 

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HOW DO I VIEW ALL THE OPPORTUNITIES I HAVE BEEN DECLINED FOR?

User Dashboard -> My Opportunities -> Declined 

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IF I HAVE BEEN DECLINED FOR AN OPPORTUNITY, CAN I REAPPLY? 

Yes, you can apply the following opportunity you see available for new consideration. 

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IF I HAVE BEEN WAITLISTED, WHEN WILL I HEAR BACK?

Please allow us up to one week to review for final consideration. 

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HOW DO I GET PAID IF I WAS ACCEPTED FOR A PAID OPPORTUNITY?

Paid opportunities will require a contract & W9. You can upload your W9 upon onboarding, or add it to your profile later. 

Once approved for a paid opportunity, you will be able to see those funds in your payment portal in escrow. 

Once all your deliverables are complete and approved, mavn will issue payment into the Zelle or Paypal you provided. 

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HOW DO I UPDATE MY PROFILE?

User Dashboard -> Edit Profile -> Update

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HOW DO I CONTACT MAVN FOR QUESTIONS OR SUPPORT?

Send a request via chat and someone from our team will respond within 12 hours or less. 

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HOW DO I UPLOAD MY CONTENT?

Content is to be uploaded within the particular opportunity booking card when you have reached the “curation” status. This can be found within my opportunities -> Approved -> Booking Card. 

Content is to be uploaded here for submissions of pre-posting approvals, sharing of requested insights & proof of posting after a campaign is completed. 

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WHAT DOES “CURATION” STATUS MEAN?

This means you are now able to upload your curated content for that particular opportunity card directly for the mavn team to review. 

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WHAT DOES “CONTENT REVIEW” STATUS MEAN?

This means your content that was submitted is now currently under review. 

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WHAT DOES “SIGN CONTRACT” STATUS MEAN?

This means you will need to sign the prompted contract in order to confirm your participation in a paid campaign. 

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WHAT IF I NEED TO CANCEL A RESERVATION OR WITHDRAW FROM AN ACCEPTED OPPORTUNITY?

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Dining: 

• Once your reservation is confirmed you have until 24 hours prior to your reservation date to cancel or request to reschedule your reservation. This protocol should be completed via MAVN chat in writing. 

• If you are running late over 15 min behind, you will need to message MAVN support via chat immediately so we can notify the restaurant. 

• All agreed upon content posts must go live on an approved MAVN influencer account within 5 days of dining. 

• All agreed upon content must be loaded to the MAVN portal within 5 days of dining. 

• Restaurants must be clearly tagged as required on all content. 

• Failure to arrive at your reservation without cancellation will result in a strike against your account. One warning will be permitted and two strikes will result in immediate termination from MAVN. 

• Failure to post agreed upon deliverables will result in immediate termination from MAVN. 

• The service is provided on an "as is" and "as available" basis. Your use of the Services is done so at your own risk.

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Experiences: 

• Once your experience is confirmed you have until 24 hours prior to your reservation date to cancel or request to reschedule your experience. This protocol should be completed via MAVN chat in writing. 

• All agreed upon content must be loaded to the MAVN portal within 7 days of your experience 

• If you are running late over 15 min behind, you will need to message MAVN support via chat immediately so we can notify the experience. 

• Failure to post agreed upon content, will result in a strike against your account. One warning will be permitted and two strikes will result in immediate termination from MAVN. 

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Paid: 

• MAVN influencer will be required to be a MAVN+ member for eligibility to paid and premium opportunities. Once your paid opportunity is confirmed you have until 1 week prior to the agreed posting date to cancel or request to reschedule the opportunity if available. This protocol should be completed via MAVN chat in writing. 

• MAVN influencer must follow the provided brief with content direction, posting dates, tagging requirements and copy. 

• MAVN influencer will be paid 100% of agreed upon fees upon signature of contract in escrow and 100% deposit when all deliverables are completed.  

• MAVN influencer will be required to share a W9 for tax purposes prior to receiving any payments. 

• All agreed upon content must be loaded to the MAVN portal within 7 days of posting content. 

• Failure to post agreed upon deliverables will result in immediate termination from MAVN.

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Mailers: 

• All agreed upon content must go live on approved MAVN influencer account within 7 days of receiving your products 

• All agreed upon content must be loaded to the MAVN portal within 7 days  

• Failure to post agreed upon content, will result in a strike against your account. One warning will be permitted and two strikes will result in immediate termination from MAVN. 

• Failure to post agreed upon deliverables after receiving product will require a return of product to MAVN provided address. 

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